FAQs

General Information

Brandsathands.com is an online shopping service that helps you buy any product from thousands of online stores in the US or choose from a wide range of fabulous products in our website.
We buy, ship your order and deliver it to your doorstep.

Click on the “Register a New Account” icon, fill the required details, then click on “Register”.

You can shop from any online stores in the US like Amazon and trusted shopping websites.

Check our recommendations for top shopping websites here.

  • If you would like to communicate with a Customer Service Representative, you can reach them through:
  • Chat by pressing “Live Chat” button.

Our Facebook page: https://www.facebook.com/brandsathands/

Some items might be restricted by customs or prohibited to ship, such as:

  • Sharp items, such as knives, swords and blades.
  • Guns, gun parts and hunting shotguns.
  • Self-defense items.
  • Compressed gases.
  • Paint and varnish.

Ordering Information

Follow these steps to start shopping with us:

  • If you already have an account, then just sign in to your account.
  • If you’re not registered yet then sign up by filling our form, or connect through your Facebook or Google account.
  • If you’re looking for a specific product, start shopping by selecting the product category; ex: WOMEN, MEN, CLOTHING, SHOES. You can also search by using the search bar which located at the top of the site. Simply type what you’re looking for.
  • If you want to buy something from any website in USA -as long as it’s trusted-, all you have to do is to click on “Buy From USA” and fill the form (see the video).

Then you’ll get a reply with the total cost and the option to place the order. Once you agree on the price and like to proceed your order, you will have to select your favorite payment method from the convenient payment options we provide to pay the total price.

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After paying for your order, we will buy the product on your behalf. Then, we will prepare it for international shipping and courier it to your address in Egypt.

Our customer service is here to help, they will contact you to tell you the total cost.

No, the only way to order from us is via our website.

Payment & Delivery Informationn

You can pay for your order through:

  • Credit Card/Visa
  • Ask for a courier to take the money.
  • Bank transfer through our bank accounts (CIB) (QNB)
  • Vodafone Cash service
  • Meeza service

You don’t have to worry; all payments are processed through a secure checkout system.

Yes, you don’t have to worry as Brands at Hands website is secure and protected, which makes it very safe for credit/ debit card use.

Confirm you have filled in your credit card information correctly and try again. If the problem still exists, call your bank to fix the issue or try an alternative payment method.

International shipping takes 20 – 30 days from your order’s arrival at our US address.

No, because items must be fully paid before we even place your order. But you can always request a runner to collect cash from you.

Yes, we do, or you can pick it up if you prefer.

All items at Brands at Hands are shipped from abroad, that’s why it takes time to be delivered to you.

Returns & Refunds

You’ll get a refund in your Bank Account, or through Masary or Aman.

Yes, as long as the order wasn’t processed, we are able to cancel it and refund your money.

We guarantee that you get your items wrapped and repackaged, in case the item you received is damaged or if we bring you the wrong item, size or color you could return it in the same condition as you received it with the original box and/or packaging at the same day and get a full refund.